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JetBlue Airways Pilot Interview Profiles

Date Interviewed: June 2018
Summary of Qualifications: 5000TT, 2500 turbo prop, 1000 jet, ATP
Were you offered the job? Don't Know
Pilot Interview Profile:
This interview was different from other traditional interviews. Recording yourself on video is not as easy as it sounds but it went semi-smoothly. There were 8 questions that took me about an hour to answer them all, but they do give you one chance per question to re-record your response. I applied in January and got the email for this interview 6 months later.

Questions included:
-Give a brief overview and summary of your resume
-How do you think you have involved our core values to other jobs you have had (know the core values, they will ask this)
-How much multi PIC jet and turbo prop
-Any accidents/incidents/violations?
-TMAAT when you had to overcome something at work that conflicted with your schedule
-Why JetBlue?
-If your friends would describe you using one of the core values, which one do you think they would pick for you, besides safety

Make sure you dress the part for a face to face interview.
After about 5 weeks I got an email inviting me for a face to face interview in Orlando. I have not gone yet so not sure if I have the job.
Date Interviewed: November 2017
Summary of Qualifications: 8300h TT, 2700SIC Jet (Pt121), 340h Turboprop Pt 135. 3800 Multi. No Jet PIC.
Were you offered the job? Don't Know
Pilot Interview Profile:
OK, this is just a review of the Video Interview, which now precedes the actual F2F interview.

Got email giving me ~170h to take the video interview. Did some prep work, followed link in email and was given pretty good instructions on what to expect in the interview. Below are some pointers:

1: Dress as though you were doing a F2F interview
2: Although, yes, you do get 7q's, and most of them allow you 3min to answer, you should know the following:
a: you get 30s before each one to prepare for it
b: You absolutely do NOT get the full 3min. Recording stops at approximately 2min50-55s, so plan on wrapping up with 5-10s to spare.
c: None of the q's are re-recordable. It's a one-shot deal.
d: You can wait as long as you like between questions, hours or days.
3: Expect to talk about your resume, in terms of what jobs you had, why you left etc. That was a tough one to cram in 2.9min for me (I'm an old git)
4: Be ready to discuss the 5 core values and how you represent them.
5: What would you change about your employer or your role there.
6: TMATT you overcame an obstacle at work

I'm sure there are others. Those are the ones I encountered.
Just did it, so I have no clue how I did.

Good luck, folks

Date Interviewed: March 2015
Summary of Qualifications: 6100 TT, 3200 PIC, 1600 PIC turbine, 560 jet, BA-3100 and DCH-8 Type Ratings, Current 121 Bachelor's Degree
Were you offered the job? Don't Know
Pilot Interview Profile:
Received a call from recruiter named Royce and he asked me a few questions about my flight times, any failed checkrides, type of experience in glass cockpit / FMS. It took only a few minutes then he invited me in for an interview and offered a date and two time slots. JetBlue will positive space you to and from the interview if needed.
I booked a room at the Country Inn and Suites on Crescent Street in Long Island City about 2 blocks from the JetBlue HQs. It’s about a 5 minute walk and the price was $150. I used Q-cab to get from JFK to the hotel, about a 30 minute ride and $40 plus tip. By the way, if you stay at the hotel, they will call a taxi that they use to take guests back to JFK and it’s a $45 flat rate. I was able to split the ride back with another candidate so it worked out great.
Once I arrived at the HQ, I was asked to sign in and escorted to some HR reps where I sat down at a little table and provided the paperwork that they emailed for me to complete, along with my rec letters and they gave me a name tag. They will also request your log books so that they can provide a name tag and secure a rubber band around for you to eventually drop off at a table in the holding room before you go to your first interview.
Then, you will be escorted to a different holding room with other candidates for the pee test and fingerprinting. There’s a lot of small water bottles provided so you can hydrate yourself before the pee test. After about 15 or 20 minutes, I was brought in to do the fingerprinting, then back to the same room where I waited for about 20-30 minutes before doing the pee test. Meanwhile, I introduced myself to other candidates and engaged in conversations with them. There is a great and jovial older guy named Joe who does most of the pee tests and he said he works for a company that contracts with JetBlue but no matter who you meet, make sure you are engaging, smiling and just have fun. About 10 minutes later after the pee test was done, an HR rep escorted me to the other holding room where a few other candidates were also waiting but asking questions to some JetBlue management pilots and chief pilot in an informal Q & A session. This is where you will drop off your logbooks on a table. They were answering questions about reserve, bases, equipment needs, bidding, ect. I only caught a few things before I had to go to my first HR and Captain interview but be sure to introduce yourself to the mgt. pilots. They really were great to talk to and overall were very pleasant.
Finally, it was on to the actual interview with the HR rep and captain. They will seat you at a table in a room full of several tables where other candidates are also interviewing. It’s not as noisy as you would think and still private enough to not be distracted by the others in the large room. Both were very nice and made me feel relaxed. Then the questions, which were similar to most on the gouges.
What do you know about JetBlue? For this question, I responded with many of the “known” things that you can find out about the company through the Annual Report, company website, or Wikipedia, but I also emphasized an obscure fact that what very unique and how JetBlue adopted a program from a highly regarded Human Resources company that is located within 5 miles of where I live. Both the captain and HR rep seemed to really appreciate that I knew that bit of info. Then on to the TMAAT questions.
TMAAT you had an unhappy customer and how you resolved it.
TMAAT you had to solve a problem and what was the outcome.
TMAAT you had a problem working with someone of diversity or different culture.
TMAAT you saw something unsafe and what did you do about it.
TMAAT your persistence paid off.
Then a couple handshakes and the HR rep escorted me back to the holding room where you can participate in a Q&A with the management pilots or participating line pilots. I introduced myself to the BOS chief pilot and we talked for a few minutes. About 10 minutes later, I was called for the exit interview which consisted of an HR rep and captain. Both were very nice. The HR rep asked me to just go through my resume and brief my background and experience. The captain remarked saying that we were about the same age and was interesting how similar his background was to mine. The HR then asked me “Why JetBlue? For that question, I just paraphrased what I had written on the paper we received in the pre-interview package that was emailed. The paper asked “Why JetBlue would be a good fit for you?”
After answering that they asked me about my flight times within the last 12 and 24 months. Finally, he asked if I had any questions, and I asked the captain a question about his experience working for JetBlue and how it has fulfilled his career. Then the HR rep asked if there is anything else I’d like to ask or say and I enthusiastically said, “When can I start?” The HR rep said well that leads me into a few questions from which he began to ask me about my availability, what email could I be reached, the timeframe for the background checks to be completed (typically 6-10 weeks) and the next potential class dates. I also got a good vibe from the captain as he made another positive, yet subtle remark which I laughed and joked back. Then a couple more handshakes and back to the holding room to pick up my logbooks which were being looked at. About 20 minutes later, I hooked up with another interviewee as we shared a taxi ride back to JFK. Exactly one week later, I received the great news that I had passed Phase 1 and would be moving on to Phase 2 which are the background checks. All in all, a great experience and I really enjoyed the relaxed atmosphere that they provide during the process. JetBlue seems like it would be a great company to work for and hopefully the last job where I can hang my hat.
Date Interviewed: December 2013
Summary of Qualifications: retired Military with 3200 Total, 2300 Turbine, 1700 Instructor. CFII/I.
Were you offered the job? Yes
Pilot Interview Profile:
As everyone else has written it was the most incredible interview experience I have been through. Very comfortable, friendly, and straight forward. They do an amazing job to put you at ease so they can get to know you and to show you what JB culture is like. No technical questions, they just want to know if you fit the culture.

I arrived at the headquarters an hour prior to my 1130 time slot. Met some of the other guys, was escorted upstairs to check in, verify my credentials ( you have to mail in a large packet a week prior to your interview ), turn in letters of rec etc. You then go into a small conference room with the other guys in your time slot to wait to get fingerprinted and give your sample. Once thats done you go to the main conference room to drop off your logbooks to the Captains who review / verify the hours you send in with your pre-interview packet. You then wait to be called for your interview.

Either the Captain or HR rep comes to get you for the actual interview. You go into a large conference room with several interviews going on at once. You sit down at a small table across from the Capt & HR rep and they explain how they want the questions answered ( SAR format ) and then start ... here were most of my questions that I can remember ..

TMAAT you worked with a group and were met with resistance?
TMAAT that you worked with a group who were different than yourself?
TMAAT you saw something unsafe and what you did about it?
TMAAT you retained customer loyalty?
What do you love about your current job?
Why do you want to leave it?
TMAAT that your persistence paid off?
What do you know about jetBlue?
Why do you want to work for jetBlue?
What inspires you?

That lasted about 45 min, then you go back into the main conference room to be called for the exit interview. It was with a Chief Pilot and another HR rep. They asked me:

Describe your career via your resume
What was the last aircraft you learned? any difficulties? How did you overcome them and what did you learn?
Why do you want to work for jetBlue?
When can you start? Can we start your background check? Anything we should know about?

That lasted about 20 min. Then you go back to the conference room and can stay as long as you want. They do a Q & A with the chief pilots, training / ops guys etc where you can ask them anything you want about the company. Great chance to sit and hear things and learn about what to expect. You can pick up your logbooks and leave whenever you like.

I got a phase 2 email ( you have been selected to continue on to the background check phase ) 9 days after my interview and the phone call offering a class date 1 day shy ( not that I was counting! ) of 7 weeks after my interview date. The HR rep said they usually notify sooner than that, but were backlogged because of the holidays, snow days, and how much interviewing they are currently doing.

Good luck, great experience and awesome company!
Date Interviewed: September 2013
Summary of Qualifications: 6000TT, 5000 Turbine SIC, ATP, CFI/II/MEI
Were you offered the job? Yes
Pilot Interview Profile:
First let me say what a pleasure the interview process was. Everyone single person you will meet
I flew on JetBlue the night before the interview and spent the night at the Verve hotel, which is a quick (and safe) three minute walk from the headquarters. I arrived in the lobby of the JetBlue HQ about an hour and a half early and met two other applicants from my time slot. After checking in with the front desk, we were escorted upstairs, given visitor badges and brought to a holding tank where candidates from the earlier slot were waiting to be fingerprinted.
You will be nervous, but this is a great opportunity to relax, chat with other applicants and realize everyone's anxious. One by one, you will be taken out of the room to be fingerprinted, then come back and wait for the drug test. The process took about an hour and I had a good time chatting with the other candidates. I'm not sure whether the room is watched, but don't be that guy in the corner nervously going over notes. It'll only make you more nervous and remember that JetBlue is looking for people persons, so be open and friendly and enjoy yourself! They called you in for a reason: they want to give you the job, so don't give them a reason not to!
Once you're done with this part of the process, someone will escort you downstairs to a “safe room” where you will drop off your logbooks and quickly go over your application paperwork with someone from the People Department. Here you will also have a chance to mingle with chief pilots from across the system and other JetBlue employees. Don't be shy. If you are offered to take off your jacket or tie, do so. There are no tricks here, everyone truly wants you to relax and get as much information about the company as you can. Here is your chance to interview them.
In my case, I was immediately whisked away for the interview. We sat at a round table in a conference room and the People Department guy and captain (both extremely friendly) introduced themselves and told me a little about themselves. Then it's your turn to speak. Take your time, don't rush, smile and engage everyone in the room (while typically a 2 on 1 deal, I had a third person sitting in on mine).
Here are the questions I was asked:

Tell us about yourself
TMAAT you had to work with others to achieve a goal
TMAAT your persistence paid off
TMAAT you saw someone do something unsafe and what did you do about it
What do you know about JetBlue
Why Jetblue?
Do you have any questions for us?

The interview is a conversation more than anything else. Definitely think of a few stories to tell them, but do not over-prepare (I did!). They don't want a story-telling automaton, they want to see who you are. I expected the first question, and while it seems easy I think it is the one I did the most poorly on, probably because I had rehearsed it so many times in my head.
The second question threw me off (I expected “what do you know about JetBlue” before the TMAAT questions) and forced me to be more spontaneous. I hadn't expected the persistence question (seems they're changing up the question bank a little) and again, I had to wing it and broke out of the rigid interview mode. Once you get out of that mindset and look at this as a “getting to know you” conversation, you will do well.
Definitely look over the gouges, but don't focus too heavily on them. First, come up with a story or two for each of the values:


Then think about what you want them to know about you. What conveys YOU the best?

I was escorted back to the safe room, where the chiefs took turn answering our questions. Don't be shy, ask away. A JFK assistant chief stressed to us the importance of this part of the process. He said we were being prodded and questioned all morning and that this was our chance to probe them. They gave us a good overview of the training process, reserve, bidding and talked a little about what's coming up next year: more airplanes than currently forecast and significant hiring among other things.

You'll be pulled out of the room once more for your exit interview. This is done by a pilot and People Department person: anything else we should know about you? (Now's the time to disclose anything your background check might turn up that you haven't told them about), when can you start? Any more questions?

They will then tell you you can stick around or take off. I stayed for about an hour to chat with the chiefs and shared a cab back with two other guys.

As I mentioned above, the process was a pleasure and I left the building feeling invigorated.

Random tips:

Be positive (especially of you current employer, no matter how bad things may be). I know this sounds self-evident but one guy in my group had no qualms badmouthing his current airline even while JetBlue people were in the room. It doesn't come across well.
Be yourself. They called you in, they already like you, so the job is yours to lose.
Try to remember everyone's name (a thank you email to everyone the day after the interview is a nice touch)
The people that escort you from floor to floor play a role in the hiring process. Chat with them, be the people person that JetBlue is looking for. While in the building, you are being evaluated by everyone. Do not let your guard down!
Do your research. Several of my friends at JetBlue told me that your answer to “What do you know about JetBlue” should include something the interviewers don't know about the company. Read the airline's quarterly and yearly reports (there are always some good nuggets of info hidden away in there), the press releases on the Web site, both Flying High and Blue Streak (the latter being the better one of the two) and talk to as many JetBlue guys as you can.
Relax! But not too much. I've heard of people getting so relaxed during the interview that they dropped a few F bombs while telling their stories.
Have fun. Sounds like a weird piece of advice for a job interview, but I can honestly say I had fun once I relaxed. And it's one of the company's values!

Good luck!
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