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UPS Pilot Interview Profiles

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Date Interviewed: July 2014
Summary of Qualifications: MD-11 FO, ATP, global Part 121 cargo and passenger operations
Were you offered the job? No
Pilot Interview Profile:
The interview started out nice. The first person I met was Angie Miller, she is part of HR. She takes you back to a room and reviews the credentials required of the first officer position and then she fingerprints you. Meanwhile, your logbooks and paperwork that you filled out prior to the interview are given to the flight ops guys that are on loan to the HR dept. She explained to me that since there are 2 flt ops guys, that my interview may include both of them as well as the HR interviewer.

After you are finished with Angie, you go to the lobby and wait. Eventually, a man in a suit coat came to talk to me for a while. He seemed friendly enough and we chatted for a short time. He explained that they were running behind. I quickly figured out that this is a one on one interview. You were invited because most likely of who you know that works there. You have no other competition. I believe there was an afternoon interview but the guy couldn't make it in on his jumpseat, so he either canceled or rescheduled.

The man that I was talking to earlier, came to retrieve me. I walked into the same room that I was in earlier and guess what I got the 3 on 1 interview session. The panel consisted of Warren Zoeller - HR, Dan Sherlock -Airbus guy, Dave Thurston - MD11 check airman. The interview started out pleasant by Warren starting with telling me about his self and then it continued with the 2 pilots. Then they wanted to hear about me and how I got involved with aviation and about myself. Then more questions came and came and came. This was the absolute hardest interview I have ever been through. Not really many questions about TMAT, but about qualities of good captains, leadership etc. These questions were very convoluted the way they were asked. No amount of prep could have prepared me for this.

One example of a convoluted question was asked by Dave Thurston and I will never forget this for the rest of my life. "Think back over the course of history, and tell me about someone who was a great leader (not related to you) and tell me why he was a great leader?" My answer, Gen. Macarther because he rallied his troops and won the war. His response was "Was he a democratic or autocratic leader?" I'm thinking to myself what kind of question is this? As I thought and responded he was an autocratic leader, this lead into what kind of leader I am. I responded democratic and then they wanted to know if I was ever an autocratic leader. I wasn't quite sure what they wanted but they wanted to see that you could make command decisions. The interview rapidly was approaching the stick shaker at this point as they continued to probe. They wanted to know what I know about the company, history, what kind of other things is UPS involved in. I made the mistake of saying that I was pleased with all the green alternatives they are stating to employ and then I had to name them. This torture went on for over an hour. They said they really want to make sure that this job is a good fit for both you and the company.

After that, they left the room and gave me an MD-11 book with instructions for the fixed based sim. I have many hours in the MD11 but as most of us know it is very easy to rely on automation. They wanted to see raw data, no AT, no AP, no FD flying skills. Take off 35L KSDF. Turn, get some freebie turns. Then they start grading you. 45 degree and 30 degree turns. Climbing and descending S turns, ILS 35L. Very sensitive and had to go around. I botched this up completely and after the torture previously, I left questioning if I was offered a job, would I take it. This by far was the most humiliating experience of my life.

They said I probably would know in a couple of days, which I was notified by email and a letter sent to my house.

They thanked me profusely for coming in because I was on my own dime for airfare and hotel. Warren, HR guy, said they had only one spot left in the class that was part of the 40 slots that they said they were hiring for and he said they don't know of any plans to do any more hiring in the near future.

All I can say to anyone that gets the interview - is good luck.
Date Interviewed: June 2014
Summary of Qualifications: 5900 hours total time including sim time and military conversion; C-130 instructor/evaluator, T-1, T-37
Were you offered the job? No
Pilot Interview Profile:
The interview was over before it began. I’d failed the personality tests a week before the interview (the interview had been scheduled before the personality tests), but they brought me in anyway and didn’t tell me there was a problem until the interview portion in the afternoon. That probably explains why in the morning they just took the paperwork without looking at it and didn’t take fingerprints. The gentleman who called to schedule the interview said the paperwork would take about a half an hour. For me it took less than five minutes.

The sim was in the morning, then I was released for a couple hours before the interview in the afternoon. I returned early, and they finally came to get me a half hour or so late. When they brought me in, they told me I‘d failed the personality test but that they’d still allowed me come in for the experience--as if they were doing me a favor. Then they proceeded to humiliate me. It was pretty obvious they hadn’t seriously looked at my application. They cut me off in one question and later asked a follow up question that showed they weren’t listening to my answer. 5000+ hours in a C-130 wasn’t any good: I needed a job with a regional to get jet time. They assumed I’d flown the T-6 and the Kingair in training when I’d flown the T-37 and T-1, which was shown in the application. They also didn’t like my technical background.

I was pretty flustered after they told me they wouldn’t have brought me in except that they’d already scheduled the interview. From what they said, I guess the number of good recommendations I had pulled a trigger of some sort, and someone screwed up by calling me early. In hindsight, I suppose it could have been some kind of game. I’d heard about the hostile interview and the disinterested interview, but I’d also heard UPS interviews were not like that anymore. This was both hostile and disinterested. Or maybe patronizing would be a better description. I have to admit I’d probably have had a hard time with this type of interview strategy even if I’d been expecting it; as it was, my performance was an unmitigated disaster.

My experience seems very odd in the context of everything I’d heard. It was clear that they had no intention of hiring me from the start, and it seems strange that a major company would waste its time like that. I don’t know why they’d do what they did except that I’m a member of an “under-represented” group; maybe they needed to make some quota for the types of people they interview.

The sim was exactly as described in the review below. I’d assess my performance similarly as well. Here are the questions I remember:

Who sent in recommendations for me?
Tell them what I knew about UPS (Emphasis on the air operations; they didn’t care about the history or the rest of the company.)
Tell them about myself.
Qualities of a good captain.
Three qualities that make me a good pilot.
Where have I applied; where will I apply?
Did I think I’d have a problem adapting to a jet?
Tell them about an emergency I had.
Something about decisions.
Tell them about a conflict I had.
Date Interviewed: June 2014
Summary of Qualifications: 6800 Total Time. Military IP and Examiner. KC-135, T-38, T37. 30 hours CRJ700, pt 121.
Were you offered the job? Yes
Pilot Interview Profile:
Application done online. Follow-up screening resulted in an e-mail invitation to complete 2 assessments. Both were MMPI-type assessments, the first being 120 questions and the other 170 questions.

Invited to interview. Provided digital forms, PRIA, etc., to complete before interview. Be warned: 1 required notarization.

Interview Process:

Three stage:
1. Fingerprinting and collection of materials. You will be given a list of what to bring. The list explicitly said whether originals or copies were required.

2. Interview with an HR specialist and a senior Captain. Mine were Warren Z. and Tom B., respectively. Warren was very welcoming with Tom zeroing in on targets of opportunity presented during Q/A. My comments reflectthe substance, not the chronology of the interview. I was treated with respect by everyone. They were, as a company, enthusiastic about bringing new pilot on.

a. Warren asked what I knew about UPS. A friend of mine had ensured I took the time to know about the company. (Hint: UPS was around a long time before they started an airline. They are internally promoting. Your interviewer may have started with the company as a package car [van] driver. They take pride in their company and want you to, too.)

b. Warren then asked me to tell them about myself.

c. Tom then added particulars about the airline. What planes? Domiciles? What do you want to fly?

d. Leadership and flying experience questions followed. Both Warren and Tom were active participants in this.

1.) Tell me about the best leader you've encountered and why?
2.) I think I was asked about a mistake I made--either that or I brought it up. However, the emphasis was on how did you solve it, or how did you involve others?

e. Interview lasted about an hour.

3. Third stage: Flight simulator.

a. MD-11 No Visual, no motion.

b. T/O, Climbs, Headings, Vertical S A and B. (Radial outbound intercept?) ILS at SDF.

c. IP/Interviewer was Dave T. Very kind, very observant.

d. I do not want to scare you, but the simulator is very difficult to fly. What you want to do is develop your cross check and employ good techniques. The pitch axis is poorly harmonized, so set the pitch/throttles and be patient. At the end of the exercise, I thought I had performed poorly. I think it was apparent I knew the proper techniques; my execution was poor.

e. I was asked to critique my performance. I gave an honest assessment.

Total Time: 0830 to 1430.

I was offered a job--contingent upon passing a drug test. Drug test is complete and I am waiting for selection for a class date.
Date Interviewed: August 2007
Summary of Qualifications: ATP 10000hrs, 6000 Jet/Turbine PIC, Retired Military, Part 121 Captain, Late 40's, 4 year degree.
Were you offered the job? No
Pilot Interview Profile:

All the old info is still good. Short sim profile in one of the several sims. No way to do any prep... and really no need. Then a hour with Management Captain and HR person. Low stress enviroment. They are looking for people who are willing to LIVE and work in Anchorage... as the lines are not good for comutting. They send you a letter in about four weeeks.

Date Interviewed: August 2007
Summary of Qualifications: 2800 hrs, 2750 turbine, 1700 PIC turbine, ATP, military (widebody/intl exper)
Were you offered the job? Yes
Pilot Interview Profile:

Very simple process - 2 parts. A sim ride and a panel interview. I think they are only doing about 2 interviews a day right now. Anyway, I stayed at the hotel they suggested in the invitation email. Its a Holiday Inn and is about 15 mins from the interview site. There's actually another Holiday Inn just across the interstate (3 mins away)but you wont get the cheaper UPS rate. I saw several UPS crews at the further hotel so staying there may give you the opportunity to talk to some pilots before you interview. As for the actual interview I arrived in the morning and I was taken to a small room on the second floor that would end up being the interview room. A very nice lady took my documents they requested (only the copies). She then walked me down the hall to get fingerprinted and then I came back to the room. She gave me a book on the 727 and about 45mins to review it. That was more than enough time. When the time was up I was taken to the sim by B.T. He was very nice and we spent the first 20 mins or so talking about where everything was in the jet. The actual flying was only about 20 mins if that. My profile was as follows: I was asked to do a takeoff briefing before starting. I was given a basic clearance (something like Rwy Hdg to 5000ft). We started with engines running on the rwy. Just prior to t/o it was changed from Rwy hdg to a turn to intercept a radial. After t/o a right turn to join the IIU R-250 (or something close to that). Then came left and right 30-degree bank turns. Followed by 2 45-degree turns. We then did some Vertical S -Delta (maybe 2 or 3). Next we did an expedited descent from 5000 to 2500. I was told to maintain 250 kts until 2500 ft and then slow to 210. Basically he wanted me to leave the speed brake out through level off and then slow with the brake out. Finally he put me on a 10-13 mile final (no winds) and had me brief the ILS approach and then fly it. Wx was 1000-3. I landed and that was it. There was no holding or anything wacky or tricky. No flight director...everything was raw data. My only technical question was "what did I need to set for rwy hdg and where on the plate can you find it". It didnt even seem like a quiz question...it was almost like a "by the way" type question. I recommend sim prep if you can. I've flown big and small airplanes but this jet felt very sensitive in the roll axis. In addition ,the HSI is blocked by the yoke and that threw me off. I ended up leaning forward most of the flight in an awkward position trying to fly. I probably should have sat high to give me a better view. If this happens to you I dont think it would be a foul to have him take the a/c while you readjust (although I didnt do it at the time) Anyway, after the sim I waited about 30-40 mins and for the panel. That was plenty of time for me to beat myself up and nitpick my sim performance in my head. The panel was the same sim instructor and one other lady from HR. They asked me a series of questions that went something like this 1. Tell us about yourself 2. Why UPS 3. What do I owe my employer 4. What does my employer owe me 5. What are the domiciles 6. What would be your choice of assignments (airplane and base) 7. Tell us about a mistake you made and what you learned 8. What kind of people do you not like to work with 9. What do I plan to do if based in ANC 10. How did you come up with you PIC time 11. What reservations do you have about working for UPS 12. A standard list of no-brainer questions (ever committed a felony, busted a checkride, family members at UPS etc) 13. Questions for us There were a few others that I cant recall but nothing tricky or unusual. The sim instructor reviewed my logbook and other paperwork during the questioning. THe whole panel lasted about 45-50 mins. It was very informal and they were both very nice. I was honest and myself and avoided giving canned answers. I got a call that I was in the pool about 2weeks later....

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